FAQ

Shipping:
Free Worldwide Shipping On All Orders. No Sale Tax.
When we got your payment, we will ship out the Christian Louboutin Shoes in 6-48Hours. But please to make sure the shipping address is correct. The average shipping time for your Christian Louboutin Shoes is 3-7 business days. But we do not process your order on Sunday or holidays. You can check your packages online with track number on express website(When the shoes you bought have been shipped, you will get track number by email at once). If you are not clear, pleasue feel free to send emails to us, you will get a quick reply.

Return & Exchange:
For Return: When receiving and signing for the parcel, you must inspect the cargo carefully to make sure whether it is perfect or not. If you want to return the parcel already signed by you, please email us to state the reasons and to get the shipping address where your parcel can be returned. We would have no responsibility for any missing parcel caused by returning to wrong shipping address without asking for our customer support's advice.

For Exchange:
You may exchange your purchase within 7 days. Only one exchange is permitted. To get exchange, must be in salable condition, unworn and undamaged. Exchange must be requested within 7 days of receiving your order via email and you also must state the reasons for exchange and list of items you want in exchange. All the shipping charges on the whole exchange process should be paid by the customer. All Christian Louboutin Shoes can only exchange for equal price replacement or pay the rest for more expensive one. please be aware that we will issue the replacement only after your returns have been received.

Q: Are your products brand new?
A: All items are guaranteed brand new delicate replicas. We Do Not sell any used items, or factory defects.

Q: Why are your prices lower than the department stores?
A: We stock from our cooperative factory and sell directly to customers online, so the intermediate cost is much less than the department stores.

Q: Do I have to pay Tax?
A: No, we will pay for it.

Q: What happens after I place the order?
A: After placing the order, we will ship your order as soon as possible and then send your track number by email. You can check your packages with track number on express website. If you are not clear, just feel free to send emails to us, any email will get a quick reply.

Q: Is my personal information safe?
A: Yes, all information received online for customer service purposes only and your information is confidential at all times.